VMware Tools Install – Error 21004

When we tried to mount the VMware Tools with the button “Install VMware Tools”, we got the Error 21004. In the vmware.log of that particular VM, we got this error:

2024-11-05T09:27:06.475Z In(05) vmx 4fbba83e-64-7edd ToolsISO: open of /vmfs/volumes/6728b0c4-bcf76a7d-0eee-d404e6734610/vmtools/latest/vmtools/isoimages_manifest.txt failed: Error
2024-11-05T09:27:06.483Z In(05) vmx 4fbba83e-64-7edd FILE:open error on /vmfs/volumes/6728b0c4-bcf76a7d-0eee-d404e6734610/vmtools/latest/vmtools/isoimages_manifest.txt: Operation not permitted
2024-11-05T09:27:06.483Z In(05) vmx 4fbba83e-64-7edd ToolsISO: open of /vmfs/volumes/6728b0c4-bcf76a7d-0eee-d404e6734610/vmtools/latest/vmtools/isoimages_manifest.txt failed: Error
2024-11-05T09:27:06.485Z In(05) vmx 4fbba83e-64-7edd FILE:open error on /vmfs/volumes/6728b0c4-bcf76a7d-0eee-d404e6734610/vmtools/latest/vmtools/windows.iso: Operation not permitted

This is a known issue, where changing the product locker leads to file permission errors. This can be fixed by reapplying the file permissions.

Put your host in maintenance mode and run the command: secpolicytools -p